Privacy Policy
Last Updated: October 3rd 2026
SmartCare Link LLC respects the privacy of individuals who use our website and CFSS Consultation Services. We handle personal and protected health information in accordance with applicable federal and Minnesota privacy laws, including HIPAA and Minnesota Department of Human Services (DHS) requirements, as applicable.
1. Information We Collect and Use
SmartCare Link may collect information provided through referrals, website forms, communications, and CFSS services, including contact, identifying, health, assessment, service, authorization, and billing information.
We may use this information to respond to inquiries, provide and coordinate CFSS consultation services, develop and process service plans, communicate with authorized parties, process payment, maintain required records, and meet legal, contractual, DHS, and program requirements.
Our website may also collect limited technical information necessary for website operation, security, and analytics.
2. Disclosure of Information
SmartCare Link does not sell personal or protected health information.
We may use or disclose information to DHS, Minnesota Health Care Programs, counties, Tribal Nations, managed care organizations, authorized representatives, assessors, case managers, service providers, contractors, government agencies, and other authorized parties when necessary for our services or when permitted or required by law.
When authorization is legally required, SmartCare Link will obtain appropriate authorization.
3. Privacy and Security
SmartCare Link protects information in accordance with applicable HIPAA requirements, Minnesota privacy laws, including Minnesota Statutes §13.46 and the Minnesota Health Records Act when applicable, and DHS requirements.
We maintain reasonable administrative, technical, and physical safeguards and limit access to protected information to authorized persons. Records are retained and disposed of according to applicable legal, contractual, and program requirements.
SmartCare Link will address privacy or security incidents and provide notifications when required by applicable law.
4. Your Privacy Rights
Subject to applicable law, you may have rights to access or request copies or amendments of certain records, request certain restrictions or confidential communications, receive an accounting of certain disclosures, and revoke certain authorizations.
You may exercise applicable privacy rights or file a privacy complaint without retaliation. These rights may be subject to limitations or exceptions provided by law.
5. Website and Electronic Communications
Information submitted through our website or electronic communications may be used for service, administrative, and business purposes. While SmartCare Link uses reasonable safeguards, no website, email, or electronic transmission can be guaranteed to be completely secure.
6. Changes and Contact
SmartCare Link may modify this Privacy Policy as necessary to reflect changes in our services, practices, or applicable requirements. The current version will be posted on our website.
For privacy questions, requests, or complaints, contact:
SmartCare Link LLC
Privacy Contact
Email: info@smartcarelink.com
Website: smartcarelink.com
You may also submit a complaint to the Minnesota Department of Human Services or the U.S. Department of Health and Human Services Office for Civil Rights, as applicable.