CFSS Guidance & Support
Personalized Guidance Through the CFSS Process
SmartCare Link provides person-centered CFSS Consultation Services based on each participant’s assessed needs, goals, preferences, and choices. We provide clear, neutral guidance while respecting your right to make your own decisions.
Understand Your Options
We help you understand CFSS services, participant responsibilities, available supports, and the Agency and Budget Models so you can make informed choices about your services.
Develop Your Service Plan
Our consultants work with you and, when applicable, your representative to develop your CFSS Individual Service Delivery Plan using your MnCHOICES assessment, needs, goals, preferences, and selected service model.
Navigate the CFSS Process
We guide you through CFSS requirements, service options, providers, Financial Management Services (FMS), workers, employer responsibilities, approved goods and services, and the steps needed to move your plan forward.
Ongoing Consultation & Plan Updates
Our support continues throughout the consultation process through phone calls, messages, virtual meetings, and face-to-face meetings, as appropriate. When your needs, goals, workers, or circumstances change, we help review and update your service plan and coordinate with appropriate parties when needed.
Quality & Support
We regularly review our services and participant feedback to improve the quality of our consultation services. Our trained consultants emphasize person-centered planning, informed choice, effective communication, privacy, accurate documentation, and CFSS requirements.
Our Approach
Person-Centered • Informative • Neutral • Accessible • Responsive
Our role is to provide the information, guidance, and planning support you need while keeping your choices at the center of the process.
Ready to Get Started?
How the Process Works
From your first request through ongoing consultation, we make the CFSS process clear, organized, and participant-centered.
Request → Connect → Educate → Plan → Review → Support
01. Request
We receive and review your consultation request and identify the appropriate next steps.
02. Connect
We contact the participant or appropriate representative to discuss needs, preferences, goals, and consultation options.
03. Educate & Guide
We explain CFSS, service models, participant choices, requirements, and available supports in clear, easy-to-understand language.
04. Interview, Review & Plan
We interview the participant, review relevant assessment information together, discuss needs, goals, preferences, and service choices, and assist in developing a person-centered CFSS Individual Service Delivery Plan.
05. Review
We review the plan and applicable requests for completeness and alignment with CFSS requirements and the participant’s assessed needs and goals.
06. Ongoing Support
We provide continued consultation, assist with appropriate plan updates and service changes, answer questions, and help participants understand their next steps.
Our Goal
To provide a clear, accessible, and supportive CFSS consultation experience that respects participant choice and promotes independence.