Contact Us

Warm Welcome Introduction

At SmartCare Link LLC, your questions, feedback, and needs matter to us. Whether you are a participant exploring the Community First Services and Supports (CFSS) program, a family member looking for guidance, or a state agency seeking a trusted consultation provider, we make it easy for you to connect with us.
Our person-centered communication approach ensures every inquiry is answered promptly, respectfully, and in line with Minnesota Department of Human Services (DHS) expectations.

Our Contact Information

📍 Office Address
SmartCare Link LLC
37 28Ave N STE A.111
Saint Cloud, MN

📞 Phone
Main Line: 320-293-1001
(Answered during office hours; voicemail monitored after hours)

✉ Email Form
Secure online contact form available below for questions, referrals, or feedback. All messages receive a response within two business days in compliance with DHS best practices.

Office Hours

• Monday – Friday: 9:00 AM – 5:00 PM
• Saturday  & Sunday: Closed
• Holidays: Closed (Voicemail and secure email available)

Map & Directions

An interactive Google Map is embedded below to help you find us easily. We are conveniently located in Saint Cloud with parking and wheelchair-accessible entrances.
View on Google Maps

How to Reach the Right Department

• General Inquiries & CFSS Information: info@smartcarelink.com
• Referrals & Enrollment: referrals@smartcarelink.com
• Compliance or Privacy Concerns: compliance@smartcarelink.com
• Care Coordinator & Agency Partnership: partnerships@smartcarelink.com

DHS Program Integrity Reporting (For Transparency & Compliance)

In keeping with Minnesota DHS guidelines, we are committed to program integrity. If you suspect any form of provider fraud, waste, or abuse, you may report directly to the DHS Office of Inspector General:

• Hotline:     (800) 657-3750 or (651) 431-2650
• Website: Report Suspected Fraud

Online Contact Form

Form submissions are encrypted to protect participant privacy in compliance with HIPAA and DHS data privacy policies.

Accessibility & Language Services

Purpose

At SmartCare Link LLC, we are committed to ensuring that all people—regardless of disability, language, or communication needs—can fully access our Community First Services and Supports (CFSS) consultation services. Our policies and practices meet the Americans with Disabilities Act (ADA) and Minnesota DHS accessibility standards, so every participant can receive information, guidance, and support in a way that works best for them.

1. ADA Statement

We believe accessibility is not an add-on—it is a fundamental right.
This information is available in accessible formats for people with disabilities by calling 320-293-1001 or by using your preferred relay service. For other information on disability rights and protections, contact the Minnesota Department of Human Services ADA Office at 651-431-4945.

What this means for you:

· Our office and meeting locations are physically accessible.

· All staff are trained to provide reasonable accommodations during in-person, phone, and virtual consultations.

· We follow state and federal regulations to ensure no one is excluded from participating in our services because of a disability.

2. Accessible Formats Available

We provide all documents, forms, and CFSS service information in formats that meet individual needs, including:

· Large print

· Braille

· Audio recordings

· Electronic accessible files (screen-reader friendly)

· Plain language summaries for easier understanding

If you need a document in an accessible format, call us at 320-293-1001 or email [info.smartcarelink@gmail.com], and we will respond promptly.

3. Language Assistance

We understand that CFSS can involve complex information, and we want every participant to receive it in the language they know best.
Free language services are available, including:

· Professional interpreter services for spoken languages

· ASL (American Sign Language) interpretation

· Translation of written materials into multiple languages

We never use family members or friends as interpreters unless specifically requested by the participant and documented in writing, in compliance with DHS and ADA requirements.

4. Relay Service Information

If you are Deaf, Blind, hard of hearing, or have a speech disability, you can connect with us using your preferred relay service:

· Minnesota Relay Service: Dial 711 or 1-800-627-3529

· Video Relay Service (VRS) for ASL users

· Speech-to-Speech (STS) services

Our staff are trained to work effectively with relay operators, ensuring calls are handled with the same courtesy, clarity, and confidentiality as direct calls.

Suggested Stock Image: An individual using a video relay service on a tablet or computer.

Our Commitment

Accessibility and language support are built into every step of our CFSS consultation process—from your first call to your ongoing service planning. By removing barriers, we empower you to make informed choices and actively participate in your own care.